Terms & Conditions

Version française

✨ Service Terms – Personalized Online Lessons

I offer private online lessons in French as a Foreign Language (FLE) and Italian, fully tailored to each learner’s needs.
Here are a few simple rules to ensure our future sessions are smooth, respectful, and enjoyable.

🕒 Lesson Duration & Format

  • Each lesson generally lasts 60 minutes = 1 hour, unless otherwise specified. This can be adjusted based on our mutual availability.
  • Sessions take place online, via Google Meet or Teams.
  • The access link will be sent by email before the first class. It will then be included in your course support document for future sessions.
  • Learning materials are provided and tailored to your level and goals.
  • The first class is free to evaluate if the pace, topics, and my teaching style suit you. No commitment.

💳 Rates & Payment

    • €40/hour including VAT*.
    • Payment is made via bank transfer, upon receipt of the invoice.
      *Price includes all taxes – VAT not applicable, Article 293 B of the French General Tax Code (auto-entrepreneur scheme).

🔁 Cancellations or Rescheduling

  • One free cancellation or reschedule per month is allowed, provided you give at least 24 hours’ notice.
  • Any late cancellation (less than 24 hours) or unjustified absence will result in the lesson being charged.
  • In the event of an issue on my end, I will always suggest a new date that suits you.

 

⏱️ Delays

  • I remain available for the first 15 minutes of the class.
  • Without any news after this delay, the class is considered cancelled and non-refundable.
  • Time lost due to lateness cannot be made up, unless an exception is agreed upon.

🧾 Invoicing & Late Payment Penalty

  • A monthly invoice is sent at the end of each month, summarizing the completed sessions. You’ll receive my bank details (French IBAN / RIB) after the trial lesson.
  • Payment must be made by bank transfer upon receipt of the invoice and no later than the last calendar day of the month.
    In case of late payment, a penalty of 40% of the total invoice will automatically be applied, in accordance with Article L441-10 of the French Commercial Code, which provides for a flat-rate compensation for recovery costs. This penalty applies to all responsible payers, including parents or third parties in charge of the invoice.
  • Due to bank processing times, the invoice may be sent a few days before the end of the month, without impacting the payment terms.

🔒 Confidentiality

  • All exchanged information (messages, emails, calls, files, recordings) is strictly confidential.
  • No content will be shared without your explicit consent.

🌍 International students

  • Open to learners from around the world: teenagers (with parental consent) and adults.
  • Session times are adjusted to the time zone difference (reference: Paris time).
  • Payments in foreign currencies are accepted via suitable means (to be discussed during the trial lesson).

💬 Any questions?

I’m always available to respond to specific requests.
Feel free to contact me via the contact form for any question or clarification.
My goal: for you to feel comfortable, supported, and motivated in your learning journey 😉

 

⚖️ Consumer Mediation (Dispute Resolution)

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, the consumer has the right to have free recourse to a consumer mediator for the amicable resolution of any dispute arising between the consumer and the professional, subject to meeting the statutory admissibility conditions.

To this end, after having sent a prior written complaint to the professional and in the event of a negative written response, or in the absence of any response within a period of two months from the date the complaint was sent, the consumer may refer the matter to the following consumer mediator:

MÉDIATION CONSOMMATION DÉVELOPPEMENT
(MED CONSO DEV)

The mediator may be contacted:
– electronically, via the website: https://www.medconsodev.eu
– or by post, at the following address:

MÉDIATION CONSOMMATION DÉVELOPPEMENT / MED CONSO DEV
Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, rue J. Constant Milleret
42000 SAINT-ÉTIENNE – France